What is the return policy?

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please include a copy of the dispatch note and the reason for return with your product.

There are certain situations where only partial refunds are granted (if applicable)

• Packaging with obvious signs of use
• Any item not in its original condition, is damaged or missing parts, for reasons not due to our error
• Any item that is returned more than 30 days after delivery

For more detailed information and to view our full terms and conditions, please visit our website. If you have any further questions or need assistance, our Customer Care Team is available to help.

Sending a return

If you need to initiate a return, we have designed the process to be convenient. You may begin by logging into your online account and submitting a return request.

Alternatively, if you require assistance, our customer service team is available to support you. You can reach them via email at customerservice@tinwaredirect.com, where they will provide guidance and answer any queries regarding the return process.

Prior to returning your item, please ensure that you download and complete our returns form. This form must be placed inside the package to facilitate efficient processing upon arrival.

For UK customers, please send your returns to:

EU Customers, please send your returns to: