To ensure a smooth and efficient return process, please adhere to the following guidelines:
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Original Packaging: All returns must be in their original packaging and remain undamaged. This helps us process your return quickly and ensures that the product can be handled appropriately upon receipt.
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Shipping Costs: Please note that shipping costs are non-refundable. This applies to all returns, regardless of the reason for the return.
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Damaged Products: If you receive a damaged product, it will only be replaced if our designated shippers were used for the delivery. This policy ensures that we can track and verify the condition of the product throughout the shipping process.
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Bespoke Products: This return policy does not apply to bespoke products, which are covered under a separate policy. For more information on the return policy for bespoke products, please refer to the specific terms and conditions provided at the time of purchase.
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Photographic Evidence: In cases where a product is damaged, photographs of the damaged product may be required before a refund or replacement can be processed. This helps us verify the damage and expedite the resolution process.
For more detailed information and to view our full terms and conditions, please visit our website. If you have any further questions or need assistance, our Customer Care Team is available to help.